Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in William Henry products?
We specialize in using exotic and rare materials including damascus steel, aerospace-grade titanium, fossilized coral, and ethically sourced gemstones to create functional works of art.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for those who require faster delivery.
What is your return policy?
We offer a 30-day return policy for items in original, unworn condition. Please note that custom-engraved or personalized pieces are final sale and cannot be returned.
Do your products come with a warranty?
Yes, all William Henry products are covered by a limited lifetime warranty against manufacturing defects to ensure your investment lasts for generations.
Can I have my item serviced or sharpened?
Absolutely. We offer professional cleaning, servicing, and sharpening for our knives and jewelry. Please contact our support team to initiate a service request.
Are your materials ethically sourced?
We are committed to ethical sourcing. All fossils and natural materials are harvested legally and sustainably, adhering to international trade regulations and conservation standards.