Returns & Exchanges
At William Henry, we take pride in the craftsmanship of our functional jewelry and accessories. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery in its original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Shipping Label
Once approved, a prepaid insured shipping label will be generated; please print this label and securely package your item in its original presentation box.
Ship the Package
Affix the prepaid label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.
Quality Inspection & Refund
Our master artisans will inspect the returned piece for quality assurance, after which your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing